Terms of Service

1. BINDING AGREEMENT AND ACCEPTANCE

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "you," "your," or "Customer") and Groupbox Ltd., a company incorporated under the laws of the United Kingdom and operating as Lynkbee ("Company," "we," "us," or "our"), governing your access to and use of the Lynkbee platform, including all associated software, applications, features, content, and services (collectively, the "Service" or "Platform"). By clicking "I Accept," registering for an account, accessing the Service, or using any feature or functionality of the Platform, you hereby acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are entering into this Agreement on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and references to "you" shall refer to such entity. If you do not have such authority, or if you do not agree with any provision of these Terms, you must not access or use the Service and must immediately discontinue any use thereof. These Terms supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written, between you and the Company relating to the subject matter hereof.

2. MODIFICATIONS TO TERMS

The Company reserves the right, in its sole and absolute discretion, to modify, amend, supplement, or replace these Terms at any time, for any reason, without prior notice to you. Any changes to these Terms will become effective immediately upon posting on the Platform or as otherwise specified in the revised Terms. We may, but are not obligated to, notify you of material changes via email, in-app notification, or a prominent notice on the Platform. It is your responsibility to review these Terms periodically to remain informed of any changes.

Your continued access to or use of the Service following the posting of revised Terms constitutes your binding acceptance of such changes. If you do not agree to the modified Terms, your sole and exclusive remedy is to discontinue use of the Service and terminate your account. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

3. DESCRIPTION OF SERVICE

The Service provides URL shortening, link management, analytics, tracking, and related digital marketing tools designed to enable users to create, customize, share, and analyze shortened links. The Service includes, but is not limited to: (a) creation and customization of shortened URLs; (b) real-time click tracking, geographic analytics, device intelligence, and user behavior analytics; (c) QR code generation and management; (d) geo-targeting, device targeting, and smart redirect capabilities; (e) campaign management, A/B testing, and performance optimization tools; (f) integration with third-party platforms and services via application programming interfaces ("APIs"); and (g) any other features, tools, or functionalities made available through the Platform from time to time.

The Company reserves the right, at any time and without liability, to modify, suspend, discontinue, or terminate any aspect, feature, or functionality of the Service, in whole or in part, temporarily or permanently, with or without notice. The Company shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

4. USER ACCOUNTS AND REGISTRATION

To access certain features of the Service, you must register for an account by providing accurate, current, and complete information as prompted by the registration process. You agree to: (a) provide truthful, accurate, and complete registration information; (b) maintain and promptly update your registration information to keep it accurate, current, and complete; (c) maintain the confidentiality and security of your account credentials, including usernames, passwords, and authentication tokens; (d) immediately notify the Company of any unauthorized use of your account or any other breach of security; and (e) accept full responsibility and liability for all activities that occur under your account, whether or not authorized by you.

You may not: (i) create more than one account for yourself without the Company's prior written consent; (ii) use another person's account without permission; (iii) transfer, sell, or otherwise assign your account to any third party; or (iv) share your account credentials with any third party. The Company reserves the right to suspend, terminate, or refuse service to any account at any time, for any reason, including but not limited to suspected fraud, violation of these Terms, or misuse of the Service.

5. ACCEPTABLE USE POLICY AND PROHIBITED CONDUCT

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not, and shall not permit any third party to: (a) use the Service in any manner that violates any applicable federal, state, local, or international law, regulation, or ordinance; (b) create, distribute, or promote links to content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable; (c) upload, transmit, or distribute any malware, viruses, worms, trojan horses, ransomware, spyware, or other malicious or harmful code; (d) engage in phishing, fraud, identity theft, financial scams, pyramid schemes, or any other deceptive or misleading practices; (e) impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity; (f) infringe upon, misappropriate, or violate the intellectual property rights, privacy rights, or any other rights of the Company or any third party; (g) interfere with or disrupt the integrity, security, or performance of the Service, including by introducing any viruses, circumventing security measures, or engaging in denial-of-service attacks; (h) scrape, data mine, or use automated tools to extract data from the Service without the Company's prior written consent; (i) reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service or any component thereof; (j) use the Service to send spam, unsolicited commercial messages, or any form of unsolicited bulk communications; (k) engage in any activity that could damage, disable, overburden, or impair the Service or interfere with any other party's use of the Service; or (l) use the Service in any manner that could expose the Company to liability, regulatory sanctions, or reputational harm.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account, removal of prohibited content, reporting to law enforcement authorities, and pursuit of legal remedies, including injunctive relief and monetary damages. The Company reserves the right to investigate suspected violations and to cooperate with law enforcement authorities in prosecuting violators.

6. TOKEN SYSTEM, BILLING, AND PAYMENT TERMS

6.1 Token-Based Pricing Model

The Service operates on a proprietary token-based pricing system whereby different actions, features, and functionalities consume varying amounts of tokens. Token consumption rates are determined solely by the Company and are subject to change at any time without prior notice. Current token consumption rates are displayed on the Platform and include, but are not limited to: (a) link creation, including custom short links, branded links, and vanity URLs; (b) click tracking and analytics, with tokens consumed per click event or analytics query; (c) QR code generation and management; (d) smart redirect configurations, including geographic, device, and behavioral targeting; (e) password-protected links and access control features; (f) API usage and third-party integrations; and (g) advanced features such as A/B testing, retargeting pixels, and conversion tracking.

Token consumption occurs automatically and in real time upon use of the applicable feature or functionality. It is your sole responsibility to monitor your token balance and ensure sufficient tokens are available to support your usage. The Company provides usage dashboards and notifications as a courtesy, but the Company shall not be liable for any interruption of service, loss of data, or other consequences resulting from insufficient token balances.

6.2 Subscription Plans and Token Allocations

The Company offers various subscription plans that include monthly or annual token allocations. Subscription plans are billed on a recurring basis (monthly or annually, as selected) and automatically renew unless cancelled prior to the renewal date. All subscription fees are non-refundable except as expressly provided in Section 6.7 below or as required by applicable law. Token allocations reset at the beginning of each billing cycle and do not roll over to subsequent billing cycles unless explicitly stated in your subscription plan.

Upon upgrading to a higher-tier subscription plan, you will immediately receive the token allocation associated with the new plan, and any remaining tokens from your prior plan will be forfeited unless otherwise specified. Upon downgrading to a lower-tier subscription plan, your token allocation will be adjusted at the next renewal date, and you will not receive a refund for the difference in subscription fees.

6.3 Purchase of Additional Tokens

If your monthly token allocation is insufficient for your usage requirements, you may purchase additional tokens on a pay-as-you-go basis. Purchased tokens do not expire and remain available in your account until consumed, except as provided in Section 6.8 below. All token purchases are final and non-refundable, except in cases of documented billing errors or technical errors attributable to the Company. The Company reserves the right to limit the number of tokens that may be purchased within a given time period to prevent fraud or abuse.

6.4 Payment Authorization and Processing

By providing payment information and authorizing a transaction, you represent and warrant that: (a) you are authorized to use the payment method provided; (b) the payment information you provide is accurate and complete; and (c) you will pay all charges incurred by you or any person using your account at the prices in effect when such charges are incurred. You authorize the Company and its third-party payment processors to charge your selected payment method for all fees, charges, and applicable taxes associated with your use of the Service. All payments are processed by third-party payment service providers in accordance with their respective terms of service and privacy policies. The Company is not responsible for any errors, delays, or issues caused by third-party payment processors.

6.5 BILLING DISPUTES AND CHARGEBACKS

IF YOU BELIEVE THERE IS AN ERROR IN YOUR BILLING OR TOKEN CONSUMPTION, YOU MUST NOTIFY THE COMPANY IN WRITING WITHIN THIRTY (30) DAYS OF THE DATE OF THE ALLEGED ERROR. FAILURE TO NOTIFY THE COMPANY WITHIN THIS TIME PERIOD SHALL CONSTITUTE AN IRREVOCABLE WAIVER OF ANY CLAIM RELATED TO SUCH ERROR, AND YOU AGREE THAT THE CHARGES SHALL BE DEEMED ACCURATE AND BINDING. Any billing dispute must be submitted through the Platform's support system or via email to the designated billing support address. You agree to provide all relevant documentation, including transaction records, account statements, and detailed descriptions of the alleged error.

THE COMPANY WILL INVESTIGATE ALL PROPERLY SUBMITTED BILLING DISPUTES IN GOOD FAITH AND WILL ISSUE A REFUND OR CREDIT IF THE COMPANY DETERMINES, IN ITS SOLE DISCRETION, THAT A BILLING ERROR OCCURRED. HOWEVER, IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM BILLING ERRORS, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM.

YOU EXPRESSLY AGREE THAT YOU WILL NOT INITIATE A CHARGEBACK, PAYMENT DISPUTE, OR REVERSAL WITH YOUR FINANCIAL INSTITUTION OR PAYMENT PROCESSOR WITHOUT FIRST ATTEMPTING TO RESOLVE THE DISPUTE DIRECTLY WITH THE COMPANY THROUGH THE PROCEDURES OUTLINED ABOVE. INITIATING AN UNAUTHORIZED CHARGEBACK OR PAYMENT DISPUTE SHALL CONSTITUTE A MATERIAL BREACH OF THESE TERMS AND MAY RESULT IN: (A) IMMEDIATE SUSPENSION OR TERMINATION OF YOUR ACCOUNT; (B) FORFEITURE OF ALL REMAINING TOKENS AND PREPAID SERVICES; (C) PROHIBITION FROM CREATING NEW ACCOUNTS OR ACCESSING THE SERVICE IN THE FUTURE; AND (D) PURSUIT OF LEGAL REMEDIES, INCLUDING RECOVERY OF CHARGEBACK FEES, LEGAL COSTS, AND DAMAGES.

IF YOU INITIATE A CHARGEBACK OR PAYMENT DISPUTE THAT THE COMPANY SUCCESSFULLY CONTESTS, YOU AGREE TO REIMBURSE THE COMPANY FOR ALL COSTS AND EXPENSES INCURRED IN RESPONDING TO THE DISPUTE, INCLUDING BUT NOT LIMITED TO CHARGEBACK FEES, ADMINISTRATIVE COSTS, LEGAL FEES, AND REASONABLE ATTORNEYS' FEES. The Company reserves the right to report fraudulent chargebacks to credit bureaus, fraud prevention agencies, and law enforcement authorities.

6.6 Late Payments and Overdue Accounts

All fees and charges are due and payable in advance or as otherwise specified in your subscription plan. In the event that any payment is not received when due, or if any payment method you provide is declined, rejected, or insufficient, the Company may, without limiting its other rights and remedies: (a) suspend or terminate your access to the Service; (b) charge interest on overdue amounts at the rate of one and one-half percent (1.5%) per month or the maximum rate permitted by law, whichever is lower; (c) charge administrative fees and collection costs; and (d) refer your account to a third-party collection agency, in which case you agree to pay all reasonable costs of collection, including attorneys' fees.

6.7 Refund Policy

ALL SALES OF TOKENS, SUBSCRIPTION PLANS, AND OTHER SERVICES ARE FINAL AND NON-REFUNDABLE, except in the following limited circumstances: (a) documented billing errors caused by technical malfunctions of the Company's systems; (b) duplicate charges for the same transaction; or (c) charges for services that were not delivered due to the Company's fault. Refund requests must be submitted in writing within thirty (30) days of the date of the transaction and must include all relevant documentation. The Company will review refund requests in good faith and issue refunds at its sole discretion. Approved refunds will be processed within thirty (30) business days and will be issued to the original payment method.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT DISSATISFACTION WITH THE SERVICE, CHANGE OF MIND, OR FAILURE TO USE ALLOCATED TOKENS SHALL NOT CONSTITUTE GROUNDS FOR A REFUND. The Company does not pro-rate subscription fees for partial months or periods of non-use.

6.8 Token Expiration and Forfeiture

Monthly token allocations included in subscription plans expire at the end of each billing cycle and do not roll over to subsequent periods unless explicitly stated. Purchased tokens (pay-as-you-go tokens) do not expire while your account remains active. However, upon cancellation or termination of your account, any remaining purchased tokens will expire ninety (90) days after the cancellation or termination date, after which they will be forfeited without refund.

7. INTELLECTUAL PROPERTY RIGHTS

The Service, including all content, features, functionality, software, algorithms, user interfaces, graphics, logos, trademarks, and other intellectual property embodied therein, is owned by the Company or its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your personal or internal business purposes in accordance with these Terms. This license does not grant you any ownership rights or intellectual property rights in the Service.

You shall not, and shall not permit any third party to: (a) copy, modify, adapt, translate, or create derivative works based on the Service; (b) reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of the Service; (c) rent, lease, lend, sell, sublicense, assign, distribute, or otherwise transfer rights to the Service; (d) remove, alter, or obscure any proprietary notices, labels, or marks on the Service; or (e) use the Service to develop competing products or services. All rights not expressly granted herein are reserved by the Company.

8. USER CONTENT AND LICENSE GRANT

You retain all ownership rights in and to any links, data, content, and materials you upload, create, or submit through the Service ("User Content"). By submitting User Content, you grant the Company a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with providing, operating, improving, and promoting the Service. This license continues even after you stop using the Service, to the extent necessary for the Company's ongoing operations, legal compliance, and archival purposes.

You represent and warrant that: (a) you own or have obtained all necessary rights, licenses, and permissions to submit your User Content and grant the license set forth above; (b) your User Content does not infringe or violate any third-party intellectual property rights, privacy rights, or other proprietary rights; and (c) your User Content complies with these Terms and all applicable laws. You agree to indemnify and hold harmless the Company from any claims arising from your User Content.

9. DATA PRIVACY AND SECURITY

The Company's collection, use, and disclosure of personal information and data is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, processing, and use of your data as described in the Privacy Policy. The Company implements reasonable administrative, technical, and physical security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure. You acknowledge and agree that the Company cannot guarantee the absolute security of your data and that you provide your data at your own risk.

10. SERVICE AVAILABILITY AND MAINTENANCE

The Company strives to provide reliable and uninterrupted access to the Service but does not guarantee that the Service will be available at all times or that it will be free from errors, defects, or interruptions. The Service may be temporarily unavailable due to scheduled maintenance, system upgrades, technical issues, third-party service failures, force majeure events, or other circumstances beyond the Company's reasonable control. The Company may, at any time and without prior notice, modify, suspend, or discontinue the Service or any component thereof for maintenance, upgrades, or security reasons.

THE COMPANY SHALL NOT BE LIABLE FOR ANY DOWNTIME, SERVICE INTERRUPTIONS, DATA LOSS, OR OTHER DAMAGES ARISING FROM SUCH UNAVAILABILITY. You agree that the Company has no obligation to maintain, support, or provide updates to the Service.

11. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

THE COMPANY DOES NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIALS OBTAINED THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS; OR (E) ANY ERRORS IN THE SERVICE WILL be CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE COMPANY OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

12. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

SOME JURISDICT IONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, THE COMPANY'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

13. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company, its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Service; (b) your violation of these Terms or any applicable law or regulation; (c) your User Content or any content you submit through the Service; (d) your infringement or violation of any third-party rights, including intellectual property rights, privacy rights, or contractual rights; (e) any dispute between you and any third party; or (f) your negligence, willful misconduct, or fraud.

The Company reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with the Company's defense of such claim. This indemnification obligation shall survive the termination or expiration of these Terms and your use of the Service.

14. TERMINATION AND SUSPENSION

The Company may, in its sole discretion and without prior notice or liability, suspend, restrict, or terminate your account and access to the Service for any reason, including but not limited to: (a) violation of these Terms or any applicable law; (b) fraudulent, abusive, or illegal activity; (c) non-payment of fees or chargebacks; (d) prolonged periods of inactivity; (e) security concerns or suspected unauthorized access; or (f) upon your request to delete your account. Upon termination, your right to access and use the Service will immediately cease, and any data, content, or materials associated with your account may be deleted without liability to the Company.

You may cancel your account at any time by following the account cancellation procedures on the Platform. Cancellation of your account does not relieve you of any obligations to pay outstanding fees or charges incurred prior to cancellation. Upon cancellation or termination, you will not be entitled to a refund of any prepaid fees, and any remaining tokens will expire in accordance with Section 6.8 above.

15. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, and you irrevocably submit to the jurisdiction of such courts.

Notwithstanding the foregoing, the Company may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights, confidential information, or to prevent unauthorized use or access to the Service. You agree that any breach of these Terms will cause irreparable harm to the Company for which monetary damages would be an inadequate remedy, and you consent to the Company seeking injunctive relief without the necessity of posting a bond.

16. ENTIRE AGREEMENT AND SEVERABILITY

These Terms, together with the Privacy Policy and any other policies or agreements expressly incorporated by reference, constitute the entire agreement between you and the Company regarding the subject matter hereof and supersede all prior and contemporaneous agreements, understandings, representations, and warranties, whether written or oral, relating to such subject matter. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with a valid, legal, and enforceable provision that most closely reflects the original intent of the parties.

17. ASSIGNMENT

You may not assign, transfer, or delegate your rights or obligations under these Terms without the prior written consent of the Company. Any attempted assignment in violation of this provision shall be null and void. The Company may freely assign, transfer, or delegate its rights and obligations under these Terms to any third party, including in connection with a merger, acquisition, corporate reorganization, or sale of assets, without your consent. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.

18. CONTACT INFORMATION

For questions, concerns, or notices regarding these Terms or the Service, please contact us through our website contact form at www.lyb.ee/contact or via email. All legal notices must be sent to the Company's registered address and will be deemed given when received by the Company.

END OF TERMS OF SERVICE

By using the Lynkbee Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.